Concepts of autonomous stores
Autonomous stores — also known as smart stores, 24/7 shops or self-service shops — allow shopping without a cashier. The spectrum ranges from walk-in supermarkets with self-checkout to fully automated vending shops.
The three main formats
Walk-in
Customers enter the store like a regular supermarket. Payment happens via self-checkout terminal, app-based scanning, or 'Grab & Go' sensor-fusion technology.
Vending
A closed automated machine dispenses products after selection and payment. Benefits: tiny footprint, high security. Drawbacks: limited assortment.
Hybrid
A classic staffed store during business hours, automatically accessible around the clock. Access typically via app or bank card.
Frequently asked questions
- Do autonomous stores really need no staff?
- Not during operation, typically. Staff is still needed for restocking, cleaning and quality control. Age verification can be solved via remote assistance, app or dedicated hardware (e.g. Stellard).
- How does entry work?
- It depends on the concept: unlocked door, app sign-up, bank card tap, or ID scan (for age control).
- Are such stores legal in Switzerland?
- Yes. Sunday opening hours and age control for alcohol and tobacco are regulated, and must be handled technically or organizationally.
- How much does it cost to operate?
- Significantly lower staffing costs, but higher upfront investment in technology. Profitability depends heavily on the location and revenue per square meter.